Our Booking Process
1
What does Carried Away offer?
We offer vintage furnishings, place settings for tablescapes, and decor for rent with full service delivery and pickup. Everything gets Carried Away!
We also offer design consultations and event set up where applicable. Otherwise, we collaborate with amazing party planners, balloon artists, venue owners, and decorators in the area and are happy to provide a reference.
If you are a fellow vendor- reach out to collaborate with us!
2
What is included in my rental price?
Rental quotes offer an itemized breakdown of what is included. We factor in the rental of the physical items, delivery, pickup, additional rental day charges (if renting for longer than one full business day), and a convenience fee if you choose to pay with a credit card.
3
What is your delivery radius?
We offer FREE delivery and pickup within a 20 mile radius from our Raleigh, NC headquarters. Outside of the 20 mile radius, we charge an additional delivery fee.
4
How do I pay for my rental?
Deposits are not required to book, but the price quote must be accepted to lock in your date. Payment is due at least 3 days before your event via Venmo, Cash App, Zelle, or Credit Card with an additional convenience fee, which can be paid through our website on the invoice. For large scale events and weddings, we require a 50% deposit 30 days out.
5
Can I come pick up items instead of getting them delivered?
Our full service delivery and pickup sets us apart from our competition with less running around town and more time enjoying your event! We deliver our rental items with care to ensure everything comes back to us in the expected condition. These protocol ensure our rental items return in the best condition possible to make sure future rental requests can be fulfilled!
6
Oops, there is damage to my rentals! What happens next?
While we deliver our rental items with care to ensure everything comes back to us in the expected condition, we know that not every event will go smoothly. When a quote is accepted, the renter assumes the Legal Terms at the bottom of the quote which states:
"In the event of loss, damage, or breakage, you will be responsible for the full replacement cost for items of similar quality, make and condition. Should this be the case, Carried Away Rentals will provide receipts for replaced items. All items are rented solely under the renter’s responsibility."
This includes rips, breakage, stains, burns, negligence, theft, and extended exposure to the elements such as extended water exposure, rain, flooding, sleet, snow, storms, extreme heat or cold, etc.
Smoking and Open Flames are completely prohibited near and on our rentals.
Items will be inspected at pick up and notice will be sent with 8 hours of pick up for any damage related charges. Damaged inventory will not be available to keep/purchase as a result of damage related charges.
If you have questions about potential risk due to event location or length of rental, we are happy to discuss during the inquiry process.
